VyrrAI Terms and Conditions

VyrrAI is a business software platform designed to help businesses automate and manage customer interactions, product-related queries, orders, and related workflows through supported communication channels and integrations.

Features may include conversational AI, customer messaging, product and catalogue management, knowledge-base functionality, order-related workflows, analytics, and integrations with third-party platforms.

VyrrAI may add, modify, improve, suspend, or discontinue features from time to time.

The Service is intended primarily for businesses and organizations.

You must provide accurate and current information when creating an account and must keep your account information reasonably up to date.

You are responsible for ensuring that your use of the Service complies with all laws, regulations, contractual obligations, and third-party platform policies applicable to your business.

You are responsible for:

• Maintaining the confidentiality of your account credentials;
• Restricting access to authorized users;
• Maintaining accurate account information;
• Monitoring activity under your account;
• Notifying VyrrAI promptly of unauthorized access; and
• All activity occurring through your account, except where caused by VyrrAI's own breach of its obligations.

You must not share account credentials in a manner that compromises the security of your account.

You retain ownership of the business data, product information, catalogue information, customer information, conversations, and other content that you submit to the Service ("Customer Data").

You grant VyrrAI a limited right to host, store, transmit, process, and otherwise use Customer Data solely as reasonably necessary to provide, maintain, secure, and improve the Service.

VyrrAI does not use Customer Data, product data, or customer conversations to train or fine-tune AI models.

The business customer remains responsible for ensuring that it has the necessary rights, permissions, notices, and legal basis to collect and process information relating to its customers.

VyrrAI uses artificial intelligence to generate or assist with responses and other outputs.

AI-generated information may occasionally be inaccurate, incomplete, outdated, inappropriate, or unsuitable for a particular situation.

You are responsible for reviewing and determining whether AI-generated outputs are appropriate for your business before relying on them.

VyrrAI does not guarantee that AI-generated responses will always be accurate or suitable for every customer interaction.

You remain responsible for your products, prices, inventory information, business policies, customer communications, and decisions made using the Service.

If you provide product, catalogue, pricing, stock, or inventory information to VyrrAI, you are responsible for ensuring that such information is accurate and current.

VyrrAI may rely on the information supplied through your account or connected integrations.

VyrrAI is not responsible for losses resulting from inaccurate, incomplete, delayed, or outdated product or inventory information supplied by you or a third-party integration.

VyrrAI may integrate with third-party services, platforms, APIs, communication channels, payment providers, and technology providers.

Your use of a third-party service may be subject to separate terms and privacy policies imposed by that provider.

VyrrAI does not control third-party services and cannot guarantee their continued availability, functionality, accuracy, or compatibility.

If a third-party provider changes, restricts, suspends, or terminates its API or service, corresponding VyrrAI functionality may become unavailable or limited.

Where VyrrAI is used with WhatsApp, Meta, or related communication services, you must comply with all applicable policies, messaging requirements, commerce rules, and other terms imposed by those platforms.

You are responsible for ensuring that your messages, customer communications, opt-in practices, and business activities comply with applicable third-party platform requirements.

VyrrAI is not responsible for account restrictions, messaging limitations, suspension, termination, or other action taken by Meta, WhatsApp, or another third-party platform.

You must not use VyrrAI to:

• Violate any applicable law or regulation;
• Infringe another person's intellectual property, privacy, or other rights;
• Commit fraud, deception, or other unlawful activity;
• Distribute malicious software or harmful code;
• Attempt to gain unauthorized access to the Service;
• Interfere with the operation or security of the Service;
• Circumvent usage limits or security controls;
• Use the Service to send unlawful or unauthorized communications;
• Upload information that you do not have the right to process;
• Reverse engineer or attempt to extract source code from the Service, except where such restriction is prohibited by applicable law; or
• Use the Service in a manner that could reasonably harm VyrrAI, its infrastructure, providers, or other customers.

VyrrAI may suspend or restrict accounts that materially violate these requirements.

VyrrAI provides the Service through paid subscription plans or other pricing arrangements presented to customers.

Unless otherwise stated:

• Subscription fees are paid in advance;
• The applicable subscription period begins when the subscription becomes active;
• Customers are responsible for providing accurate billing information;
• Subscription fees are non-refundable; and
• Cancelling a subscription does not create a refund for the unused portion of the current billing period.

When a customer cancels, the customer may continue using the Service until the end of the already-paid billing period unless the account is suspended or terminated earlier under these Terms.

VyrrAI may change its pricing for future billing periods by providing reasonable notice.

VyrrAI does not provide a general free trial unless a particular offer expressly states otherwise.

Any promotional access or credits offered by VyrrAI may be subject to additional conditions communicated with that offer.

VyrrAI may suspend or terminate access to the Service if:

• You materially breach these Terms;
• You fail to pay applicable fees;
• Your use creates a security, legal, or operational risk;
• You engage in prohibited or abusive activity;
• A third-party platform required for the Service restricts your access; or
• Suspension is reasonably necessary to protect VyrrAI, its customers, or the Service.

You may stop using the Service or cancel your subscription in accordance with the applicable cancellation process.

Upon termination, your right to access the Service will end, subject to any period during which continued access is expressly provided.

Following termination or cancellation, VyrrAI may retain or delete Customer Data according to its Privacy Policy and applicable contractual or legal obligations.

Customers may request an export of available Customer Data before deletion.

VyrrAI may retain certain information where required by law, necessary to resolve disputes, enforce agreements, prevent fraud or abuse, or maintain legitimate business records.

Backup copies may remain temporarily until removed through normal backup cycles.

VyrrAI and its licensors retain all rights, title, and interest in and to:

• The VyrrAI platform;
• Software and technology;
• Interfaces;
• System architecture;
• Documentation;
• Branding;
• Logos;
• Service design;
• Features and functionality; and
• Other materials provided by VyrrAI.

Except for the limited right to use the Service during an active subscription, these Terms do not transfer ownership of VyrrAI's intellectual property to the customer.

You retain ownership of your Customer Data and other content that you independently provide to the Service.

Each party may receive confidential information belonging to the other party.

The receiving party will use reasonable care to protect confidential information and will not disclose it except to personnel, contractors, service providers, or advisers who reasonably need access to provide or receive the relevant services, or where disclosure is required by law.

Information that is publicly available, independently developed, lawfully obtained from another source, or already known without a confidentiality obligation will not be considered confidential.

VyrrAI will make reasonable efforts to keep the Service available and operational.

However, the Service may occasionally be unavailable due to maintenance, upgrades, technical problems, security incidents, infrastructure failures, third-party outages, internet connectivity issues, or circumstances beyond VyrrAI's reasonable control.

VyrrAI does not guarantee uninterrupted or error-free operation of the Service.

To the maximum extent permitted by applicable law, the Service is provided on an "as available" and "as is" basis.

VyrrAI does not warrant that:

• The Service will always be uninterrupted;
• AI-generated responses will always be accurate;
• The Service will satisfy every particular business requirement;
• Third-party integrations will remain available;
• Product or inventory information will always be current; or
• The Service will be completely free of errors or security vulnerabilities.

Customers remain responsible for evaluating outputs and information generated or processed through the Service.

To the maximum extent permitted by applicable law, VyrrAI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, data, or anticipated savings arising from or relating to the Service.

VyrrAI will not be responsible for losses caused by:

• Inaccurate information supplied by the customer;
• AI-generated inaccuracies;
• Customer decisions based on AI-generated outputs;
• Third-party platform outages or restrictions;
• WhatsApp or Meta account suspension or termination;
• Third-party integration failures;
• Internet or telecommunications failures;
• Unauthorized use resulting from the customer's failure to secure its account; or
• Events outside VyrrAI's reasonable control.

To the maximum extent permitted by applicable law, VyrrAI's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total fees actually paid by the customer to VyrrAI during the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless VyrrAI, its directors, officers, employees, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your unlawful use of the Service;
• Your breach of these Terms;
• Your Customer Data;
• Your violation of another person's rights;
• Your violation of applicable law or third-party platform policies; or
• Claims arising from products, services, offers, or communications provided by your business to its customers.

VyrrAI will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, war, civil unrest, government actions, telecommunications failures, widespread internet outages, cyberattacks, infrastructure failures, labor disruptions, or failures of critical third-party services.

VyrrAI may modify or discontinue features of the Service as the platform develops.

Where a material change substantially reduces the functionality of a paid Service, VyrrAI may provide reasonable notice where practicable.

VyrrAI may update these Terms from time to time.

When material changes are made, VyrrAI may provide notice through the Service, website, email, or another reasonable method.

Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

These Terms are governed by the laws of Pakistan.

Subject to any mandatory rights or remedies available under applicable law, disputes arising out of or relating to these Terms or the Service shall be subject to the jurisdiction of the courts competent in Islamabad, Pakistan.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

These Terms, together with any applicable order form, subscription plan, service-specific terms, and Privacy Policy, constitute the agreement between you and VyrrAI regarding your use of the Service and supersede prior agreements concerning the same subject matter, except where a separate written agreement expressly states otherwise.

For questions regarding these Terms or the VyrrAI Service, contact: