VYRR AI (SMC-PRIVATE) LIMITED Terms and Conditions

VYRR AI (SMC-PRIVATE) LIMITED is a business-to-business software platform that helps businesses automate and manage customer interactions, catalogues, orders, and related workflows through supported channels and integrations.

Features may include conversational AI, messaging, product and catalogue management, knowledge bases, order workflows, analytics, and integrations with third-party platforms such as Meta platforms (WhatsApp, Instagram, and Messenger), Shopify, Google, and email providers.

VYRR AI (SMC-PRIVATE) LIMITED may add, modify, suspend, or discontinue features from time to time. Merchants remain sellers of record for goods and services they offer to End Customers.

The Service is intended for businesses and organizations. You must provide accurate, current registration information that matches your legal business identity and keep it up to date.

You are responsible for ensuring your use complies with all applicable laws, regulations, contractual obligations, and third-party platform policies, including Meta platform policies for WhatsApp, Instagram, and Messenger.

You are responsible for:

• Maintaining the confidentiality of account credentials
• Restricting access to authorized users
• Maintaining accurate account and business identity information
• Monitoring activity under the account
• Notifying VYRR AI (SMC-PRIVATE) LIMITED promptly of unauthorized access
• All activity occurring through the account, except where caused by VYRR AI (SMC-PRIVATE) LIMITED's own breach of its obligations

You must not share credentials in a way that compromises account security.

You retain ownership of business data, catalogue information, End Customer information, conversations, and other content you submit ("Customer Data").

You grant VYRR AI (SMC-PRIVATE) LIMITED a limited right to host, store, transmit, process, and use Customer Data solely as reasonably necessary to provide, maintain, secure, improve, and enforce the Service.

VYRR AI (SMC-PRIVATE) LIMITED does not use Customer Data or End Customer conversations to train or fine-tune its own AI models. AI outputs may be inaccurate; you remain responsible for products, prices, inventory, policies, customer communications, and decisions made using the Service.

You must have all rights, notices, and legal bases required to collect and process End Customer information, including WhatsApp opt-in and applicable Instagram, Messenger, or other Meta consent requirements where applicable.

Customer Data includes private message content from connected channels such as WhatsApp, Instagram Direct Messages, and Messenger. Details of how VYRR AI (SMC-PRIVATE) LIMITED stores and processes that data are described in the Privacy Policy.

Automation disclosure. If you use automated or AI-assisted features, you must clearly inform End Customers—before or at the start of a conversation—that they may receive automated or AI-assisted replies. You must not configure the Service to falsely represent an automated assistant as a human. Where required by Meta or applicable law, you must provide a clear path to reach a human (for example in-chat handoff, phone, email, or web support).

You must disclose in your End Customer privacy notice that authorized VYRR AI (SMC-PRIVATE) LIMITED personnel may review conversations for quality assurance, as described in the Privacy Policy.

You are the seller of record for all goods and services offered to End Customers through VYRR AI (SMC-PRIVATE) LIMITED, WhatsApp, Instagram, Messenger, or other channels. You are solely responsible for transactions, fulfillment, payment collection, refunds, consumer rights, and determining, collecting, reporting, and remitting applicable taxes, duties, and fees.

Before selling through WhatsApp, Instagram, Messenger, or other commerce experiences, you must publish and maintain for End Customers: a privacy notice; sales terms (including returns, shipping, and refunds); and accurate contact details.

Your End Customer privacy notice should explain, as applicable:

• What information the merchant collects from End Customers
• How that information is used
• How VYRR AI (SMC-PRIVATE) LIMITED and connected channels (including WhatsApp, Instagram, and Messenger) process that information
• Any applicable sharing or disclosure
• That an AI assistant or automated system may reply
• That End Customers may interact with an automated or AI-assisted system on connected channels (including WhatsApp, Instagram Direct Messages, and Messenger)
• That authorized VYRR AI (SMC-PRIVATE) LIMITED personnel may review conversations for quality assurance, as described in the Privacy Policy
• Sales, returns, shipping, and refund terms applicable to purchases
• Any other disclosures required by law or Meta platform policies (including WhatsApp, Instagram, and Messenger)

You remain responsible for taxes, duties, fulfillment, and consumer-law compliance for your sales.

Your use of WhatsApp, Instagram, Messenger, or other Meta commerce features facilitated by the Service must comply with the Meta Commerce Policy and applicable WhatsApp, Instagram, and Messenger commerce or messaging policies. Catalogue content must be accurate and must not be counterfeit, stolen, recalled, misleading, or otherwise prohibited.

Without limitation, you must not sell, promote, or facilitate through the Service:

• Adult products or sexually positioned goods and services
• Alcohol
• Tobacco products and related paraphernalia
• Weapons, ammunition, and explosives
• Drugs, prescription products, and drug paraphernalia
• Medical and healthcare products, devices, or ingestible supplements, except where Meta expressly allows and local law permits
• Real-money gambling, betting, lotteries, casinos, fantasy sports, or similar gaming for value
• Real, virtual, or fake currency, including crypto assets, ICOs, and binary options
• Hazardous goods and materials
• Human body parts or fluids
• Stolen, recalled, or unlawfully obtained goods
• Counterfeit goods or content that infringes intellectual property rights
• Multi-level marketing, pyramid schemes, or exploitative or deceptive business models
• Payday loans, paycheck advances, peer-to-peer lending, debt collection, or bail bonds as restricted by Meta
• Dating services
• Discriminatory, misleading, violent, or hateful offers
• Any other category prohibited by the Meta Commerce Policy or WhatsApp Business Messaging Policy

Restricted categories (including certain services, event tickets, gift cards, and Meta-regulated verticals) are allowed only where Meta expressly permits, in allowed countries, with required licenses and age controls. You must not use WhatsApp Business Platform features to sell services except where Meta policy allows. VYRR AI (SMC-PRIVATE) LIMITED may limit industries or features to maintain compliance.

Where you use WhatsApp, Instagram, Messenger, or other Meta services with VYRR AI (SMC-PRIVATE) LIMITED, you must comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, the WhatsApp Messaging Guidelines, applicable Instagram and Messenger messaging policies, the Meta Commerce Policy, Meta Brand Guidelines, Meta's Developer Policies, Meta Platform Terms, and Meta's Community Standards, as applicable to your use.

For WhatsApp specifically, you must:

• Contact people on WhatsApp only if you have their mobile number and valid opt-in for subsequent messages or calls
• Retain opt-in records (source, date, and message categories where applicable) and provide them to VYRR AI (SMC-PRIVATE) LIMITED or Meta on request
• Do not import contact lists for WhatsApp outbound messaging without documented opt-in for each recipient
• Honor block, stop, unsubscribe, and opt-out requests immediately
• Use approved message templates for business-initiated conversations outside the customer service window
• Use free-form replies only within the applicable customer service window
• Use only official Meta WhatsApp Business Platform / Cloud API or Embedded Signup tooling — not unofficial clients, scrapers, or unauthorized automation
• Provide prompt human escalation paths when using automation (in-chat handoff, phone, email, web support, or equivalent)
• Do not send spam, unsolicited bulk messages, or surprise recipients with unwanted communications
• Do not create accounts or Business Portfolios to circumvent Meta, WhatsApp, Instagram, or Messenger restrictions, suspensions, or terminations

For Instagram, Messenger, and other Meta messaging channels, you must:

• Comply with applicable Instagram messaging, Messenger, and Meta Business messaging policies for each connected channel
• Obtain and honor required consent, opt-in, and opt-out for Instagram Direct Messages, Messenger, and other Meta messaging channels as required by Meta and applicable law
• Use only official Meta platform APIs and authorized tools for Instagram, Messenger, and WhatsApp — not unofficial clients, scrapers, or unauthorized automation
• Do not spam, harass, or send deceptive automated messages on WhatsApp, Instagram, or Messenger

You also must not:

• Send spam, phishing, malware, or deceptive communications on WhatsApp, Instagram, Messenger, or other channels
• Contact people on WhatsApp without (a) their phone number and (b) valid opt-in permission for subsequent messages
• Import contact lists and send WhatsApp, Instagram, or Messenger messages without documented opt-in or required consent (source and date)
• Ignore block, stop, unsubscribe, or opt-out requests
• Use unofficial WhatsApp, Instagram, or Messenger clients, scrapers, or unauthorized automation
• Use the Service primarily as a bulk messaging or blast tool
• Circumvent Meta, WhatsApp, Instagram, or Messenger enforcement, quality limits, or account restrictions

Merchant messaging quality (including blocks, reports, and spam signals) can affect WhatsApp, Instagram, or Messenger access for your account and may create risk for the platform. VYRR AI (SMC-PRIVATE) LIMITED may require opt-in or consent evidence, rate-limit or disable Meta messaging features, reject risky templates or campaigns, or suspend accounts to protect compliance.

VYRR AI (SMC-PRIVATE) LIMITED is not responsible for Meta, WhatsApp, Instagram, or Messenger restrictions, quality tiers, template decisions, suspensions, or terminations. You must not claim that VYRR AI (SMC-PRIVATE) LIMITED is an official Meta, WhatsApp, Instagram, or Messenger partner unless Meta has expressly authorized that statement.

You acknowledge that VYRR AI (SMC-PRIVATE) LIMITED integrates with Meta platform APIs as an app developer and that your use of WhatsApp, Instagram, Messenger, and related Meta features must comply with Meta's rules for app users and platform behavior. You must not use the Service in any way that causes VYRR AI (SMC-PRIVATE) LIMITED to breach Meta's Developer Policies or Platform Terms.

If you provide product, catalogue, pricing, or inventory data, you must ensure it is accurate and current. VYRR AI (SMC-PRIVATE) LIMITED may rely on information from your account or integrations and is not responsible for losses from inaccurate, incomplete, or outdated data you or a third-party integration supply.

The Service may integrate with third-party platforms, APIs, payment providers, and technology providers. Their terms and privacy policies apply to your use of those services. VYRR AI (SMC-PRIVATE) LIMITED does not control third parties and cannot guarantee continued availability or compatibility. If a provider restricts or terminates access, related VYRR AI (SMC-PRIVATE) LIMITED features may become limited or unavailable.

You must not use VYRR AI (SMC-PRIVATE) LIMITED to:

• Violate any applicable law or regulation
• Infringe intellectual property, privacy, or other rights
• Commit fraud, deception, impersonation, or misrepresent your business identity or affiliation with Meta, WhatsApp, Instagram, Messenger, or any other party
• Sell, promote, or facilitate prohibited or restricted commerce categories listed in these Terms or Meta policies
• Send unlawful, unauthorized, unsolicited, or bulk WhatsApp, Instagram, Messenger, or other messaging without required opt-in or consent
• Use the Service primarily as a bulk blast, spam, or list-purchasing messaging tool
• Upload information you do not have the right to process
• Distribute malware or harmful code
• Attempt unauthorized access to the Service or other accounts
• Interfere with, overload, or circumvent security or usage controls
• Reverse engineer the Service except where prohibited restrictions are disallowed by law
• Use unofficial WhatsApp, Instagram, or Messenger clients or scrape Meta platforms or the Service
• Circumvent Meta, WhatsApp, Instagram, Messenger, or VYRR AI (SMC-PRIVATE) LIMITED enforcement actions
• Use the Service in a manner that could reasonably harm VYRR AI (SMC-PRIVATE) LIMITED, End Customers, Meta platform users, or other merchants
• Violate Meta's Developer Policies, Platform Terms, Community Standards, or other applicable Meta, WhatsApp, Instagram, or Messenger platform rules

VYRR AI (SMC-PRIVATE) LIMITED may investigate suspected violations and may suspend or terminate accounts that materially violate these requirements.

VYRR AI (SMC-PRIVATE) LIMITED provides the Service through paid subscription plans or other pricing arrangements presented to you. Unless otherwise stated:

• Subscription fees are paid in advance
• The applicable subscription period begins when the subscription becomes active
• Customers must provide accurate billing information
• Subscription fees are non-refundable unless required by law or expressly stated otherwise
• Cancelling does not create a refund for the unused portion of the current billing period unless required by law

After cancellation, you may continue using the Service until the end of the already-paid billing period unless suspended or terminated earlier. VYRR AI (SMC-PRIVATE) LIMITED may change pricing for future periods with reasonable notice.

VYRR AI (SMC-PRIVATE) LIMITED does not provide a general free trial unless a particular offer expressly states otherwise. Promotional access or credits may have additional conditions.

VYRR AI (SMC-PRIVATE) LIMITED may suspend or terminate access if:

• You materially breach these Terms or the Privacy Policy
• You fail to pay applicable fees
• Your use creates a security, legal, operational, or reputational risk
• You engage in prohibited, abusive, or spam activity
• You violate Meta Commerce Policy, WhatsApp Business Messaging Policy, WhatsApp Messaging Guidelines, WhatsApp Business Terms, or applicable Instagram or Messenger messaging policies
• Opt-in, commerce-category, or seller-disclosure requirements are not met
• A third-party platform required for the Service restricts your or our access
• Suspension is reasonably necessary to protect VYRR AI (SMC-PRIVATE) LIMITED, merchants, End Customers, or the Service

You may stop using the Service or cancel under the applicable process. Upon termination, your right to access the Service ends, subject to any expressly provided wind-down period.

After termination or cancellation, VYRR AI (SMC-PRIVATE) LIMITED may retain or delete Customer Data according to the Privacy Policy and applicable law. Retention periods, deletion timelines, and export procedures are described in the Privacy Policy (Sections 11 and 12).

You may request export or deletion of available Customer Data by contacting contact@vyrrai.com or admin@vyrrai.com. We may retain information required by law, needed to resolve disputes, enforce agreements, prevent fraud or abuse, demonstrate Meta platform compliance (including WhatsApp, Instagram, and Messenger), or maintain legitimate business records. Backups may remain temporarily until removed through normal cycles.

VYRR AI (SMC-PRIVATE) LIMITED and its licensors retain all rights in and to:

• The VYRR AI (SMC-PRIVATE) LIMITED platform
• Software and technology
• Interfaces and system architecture
• Documentation
• Branding, logos, and service design
• Features and functionality
• Other materials provided by VYRR AI (SMC-PRIVATE) LIMITED

Except for the limited right to use the Service during an active subscription, these Terms do not transfer VYRR AI (SMC-PRIVATE) LIMITED intellectual property to you. You retain ownership of your Customer Data. Any use of WhatsApp, Instagram, Messenger, or Meta trademarks must comply with Meta Brand Guidelines and applicable permissions.

Each party may receive confidential information of the other. The receiving party will use reasonable care to protect it and will not disclose it except to personnel, contractors, providers, or advisers who need access, or where required by law. Information that is public, independently developed, lawfully obtained from another source, or already known without a confidentiality duty is not confidential.

VYRR AI (SMC-PRIVATE) LIMITED will make reasonable efforts to keep the Service available. The Service may be unavailable due to maintenance, upgrades, technical problems, security incidents, infrastructure failures, third-party outages, connectivity issues, or events beyond our reasonable control. We do not guarantee uninterrupted or error-free operation.

To the maximum extent permitted by law, the Service is provided "as is" and "as available." VYRR AI (SMC-PRIVATE) LIMITED does not warrant that:

• The Service will always be uninterrupted
• AI-generated responses will always be accurate
• The Service will satisfy every particular business requirement
• Third-party integrations (including Meta platforms such as WhatsApp, Instagram, and Messenger) will remain available
• Product or inventory information will always be current
• The Service will be completely free of errors or security vulnerabilities

You remain responsible for evaluating outputs and information processed through the Service.

To the maximum extent permitted by law, VYRR AI (SMC-PRIVATE) LIMITED will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, data, or anticipated savings arising from or relating to the Service.

VYRR AI (SMC-PRIVATE) LIMITED will not be responsible for losses caused by:

• Inaccurate information supplied by you
• AI-generated inaccuracies
• Your decisions based on AI-generated outputs
• Your products, pricing, inventory, taxes, fulfillment, or sales terms
• Third-party platform outages or restrictions
• WhatsApp, Instagram, Messenger, or Meta account suspension, quality limits, template rejection, or termination
• Third-party integration failures
• Internet or telecommunications failures
• Unauthorized use resulting from your failure to secure your account
• Events outside VYRR AI (SMC-PRIVATE) LIMITED's reasonable control

To the maximum extent permitted by law, VYRR AI (SMC-PRIVATE) LIMITED's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total fees you actually paid to VYRR AI (SMC-PRIVATE) LIMITED during the three (3) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless VYRR AI (SMC-PRIVATE) LIMITED and its directors, officers, employees, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your unlawful use of the Service
• Your breach of these Terms or the Privacy Policy
• Your Customer Data and catalogue content
• Your violation of another person's rights
• Your violation of applicable law or Meta/WhatsApp/Instagram/Messenger/third-party platform policies
• Claims arising from products, services, offers, messaging, or communications you provide to End Customers
• Failure to obtain opt-in or honor opt-out for WhatsApp, Instagram, Messenger, or other channels
• Taxes, duties, refunds, chargebacks, or consumer claims related to your sales

VYRR AI (SMC-PRIVATE) LIMITED will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, war, civil unrest, government actions, telecommunications failures, widespread internet outages, cyberattacks, infrastructure failures, labor disruptions, or failures of critical third-party services (including Meta platforms such as WhatsApp, Instagram, and Messenger).

VYRR AI (SMC-PRIVATE) LIMITED may modify or discontinue features as the platform develops. Where a material change substantially reduces paid functionality, we may provide reasonable notice where practicable.

VYRR AI (SMC-PRIVATE) LIMITED may update these Terms from time to time. Material changes may be notified through the Service, website, email, or another reasonable method. Continued use after the effective date constitutes acceptance to the extent permitted by law. If you do not agree, you must stop using the Service.

These Terms are governed by the laws of Pakistan.

Subject to mandatory rights under applicable law, disputes arising out of or relating to these Terms or the Service shall be subject to the jurisdiction of the courts competent in Islamabad, Pakistan.

If any provision is found invalid, unlawful, or unenforceable, it will be modified or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

These Terms, together with any order form, subscription plan, service-specific terms, and the Privacy Policy, constitute the agreement between you and VYRR AI (SMC-PRIVATE) LIMITED regarding the Service and supersede prior agreements on the same subject, except where a separate written agreement expressly states otherwise.

For questions regarding these Terms or the VYRR AI (SMC-PRIVATE) LIMITED Service: